General Terms and Conditions of Sale

1. General - Binding force

Except in case of a written agreement expressly deviating from the present general terms and conditions, all assignments from Syntegro NV, with registered office at Genebroekstraat 97, B-3581 Beringen, company number 0890.756.641 (hereinafter referred to as “Syntegro NV”) for a customer (hereinafter referred to as the “Client”) (Syntegro and the Client hereinafter jointly referred to as the “Parties”), shall only be accepted and executed subject to the following sales conditions. These conditions shall be deemed to be known and accepted by the Client, while irrevocably waiving the Client's own general terms and conditions, and shall be deemed to govern the entire business relationship between the Parties, not only with regard to the assignment for which these general terms and conditions are communicated, but also for all subsequent new offers, assignments and agreements. If the Parties deviate, explicitly and in writing, from these terms and conditions or from any part thereof for one or more well-defined assignments, the terms and conditions between the Parties remain in force with regard to the other or further offers, assignments and agreements.

2. Quotation

All offers and/or quotations are without obligation and are valid for 30 days from the date of offer or quotation, unless expressly stated otherwise.

3. Delivery - Retention of title

The Client must, exclusively at its expense and in good time, make the necessary infrastructural provisions, failing which Syntegro NV will be entitled to postpone the execution of the works and to claim all demonstrable costs at the expense of the Client arising directly from its failure(s). The hardware and software delivered shall remain the property of Syntegro NV until full payment of the invoice relating thereto. However, the Client always accepts the risk from the moment of delivery.

4. Prices - Payment conditions

Prices are stated in euro and are always exclusive of VAT. Any increase in the VAT rate or any other tax of whatever nature between the placement of the order and its execution will be at the expense of the Client. All Syntegro NV invoices are payable no later than the 30th calendar day after the invoice date. In the absence of a protest by means of a registered letter, stating relevant reasons, within eight (8) calendar days after receipt of the invoice, the invoice shall be deemed to have been definitively accepted by the Client. In the event of late payment, as of the 31st calendar day after the invoice date, interest equal to the statutory interest plus 1% shall be payable by operation of law and without prior notice of default. A fixed compensation of 10% of the invoice amount, with a minimum of € 75.00, shall also be payable by operation of law and without prior notice of default. For any late payment, as well as for any non-compliance with a (specific) obligation on the part of the Client, Syntegro NV will furthermore be entitled, without any warning and by operation of law, to suspend the execution of any such performance and only to resume it after payment or compliance with all obligations.

5. Cancellation

If the Client cancels the order, he shall be obliged to pay to Syntegro NV the work already carried out at that time and all the goods ordered, together with a minimum of 25% of the agreed price by way of liquidated damages, without prejudice to Syntegro NV's right to claim full compliance with the agreement and/or dissolution of the agreement.

6. Warranty

Syntegro NV guarantees that the goods and services will perform without defects for a period of 12 months from the date of installation. However, this guarantee will never last longer than 15 months after the date of delivery by Syntegro NV. The guarantee cannot be invoked in case of improper use, negligence, damage caused by an external cause and wear and tear.

7. Liability

Any delay in the execution of the assignments by Syntegro NV shall not give rise to the payment of damages. Under no circumstances can Syntegro NV be held liable for the total or partial non-execution of its assignment as a result of limitations inherent in the object of the assignment and/or limitations imposed by an authority whose competence may reasonably be assumed. All assignments carried out by Syntegro NV involve an obligation of means and not an obligation to achieve a certain result. This implies that Syntegro NV will always endeavour to carry out the assignment to the best of its ability and in accordance with the rules of the art in IT services. The liability of Syntegro NV, its bodies, employees, representatives and subcontractors in respect of the services and goods delivered, is excluded for any loss or damage caused by or arising from either an incorrect or negligent execution, or a complete or partial non-execution, unless the Client proves that this is due to intent or gross negligence. Syntegro NV can never be held liable for compensation of consequential loss, including but not limited to loss of profit, loss or inconvenience, claims from customers, unemployment of the customer's personnel, reputation damage, fines or sanctions imposed on the customer or any other indirect or consequential loss resulting from any cause or reason whatsoever. In any case, the liability per assignment shall be limited to an amount of € 12,500.00. The word “assignment” always includes all small partial assignments. The definition of the specific assignment will be apparent from its description in a price quotation or from an agreement between the Client and Syntegro NV relating to a particular service or delivery.

8. Legal expiry period

Any complaint or claim against Syntegro NV must be lodged within a period of 3 months following the technical execution of the assignment - thus before the administrative handling of it - otherwise it will lapse by operation of law.

9. Confidentiality

The Client and Syntegro NV will treat all confidential information obtained during the execution of the assignment strictly as such and will do everything in their power to maintain that confidentiality, even after termination of the assignment.

10. Recruitment of employees by the Client

The Client is forbidden to recruit Syntegro NV employees (both salaried and freelance) directly or indirectly (either as salaried employee or as freelance employee) or to make use of their services in any way whatsoever for a period of one year after the end of the assignment, unless a prior and written agreement has been obtained from Syntegro NV. Infringement of this article will automatically give rise to the payment of fixed damages to Syntegro NV equal to EUR 50,000 per infringement. The Client agrees that the commitments described in this article are reasonable and necessary to protect the legitimate interests of Syntegro NV. If any of the above limitations or compensation should nevertheless be declared invalid or unenforceable by a competent court or other authority, but would be valid if part of the text were deleted and/or the period were shortened and/or the liquidated damages were reduced, such limitation/indemnity shall apply subject to such modifications as are necessary to make it valid and enforceable.

11. Force majeure

If Syntegro NV is unable to execute the order or assignment due to circumstances beyond its control, such as, but not limited to, problems at its supplier/subcontractor, industrial disputes, fire, mobilisation, seizure, pandemic, natural and/or other disasters, obstruction of transport or problems at customs, serious accidents, lack of or unavailability of materials, internet, electric power or other elements necessary for the execution of the agreement, it will be exempt from liability. In such a case, even if this force majeure does not result in permanent and/or absolute impossibility of performance, Syntegro NV will be legally entitled to suspend its commitments or to unilaterally terminate them after having notified the Client thereof. This shall not give rise to any liability to pay damages to the Client.

12. Dissolution

In addition to the case of non-payment, Syntegro NV shall be entitled to terminate the agreement ipso jure, without notice of default or judicial intervention and with immediate effect, in whole or in part, by the simple sending of a registered letter, without prejudice to its right to compensation (which shall include at least: payment to Syntegro NV of the work already carried out at that time and of all the goods ordered, with in addition a minimum of 25% of the agreed price by way of liquidated damages), if/when (i) the Client ceases its business activities, (ii) a petition for bankruptcy has been filed by or against the Client or the Client has been declared bankrupt, (iii) all or part of the Client's assets or goods have been seized, (iv) the Client requests a moratorium for one or more of its creditors

13. Applicable law - Jurisdiction

These General Terms and Conditions are governed exclusively by Belgian law, to the exclusion of its principles of international private law. Applicability of the Vienna Sales Convention is explicitly excluded. For all disputes arising from the agreements concluded between the Parties, only the courts of Limburg shall be competent, without prejudice to the right of Syntegro NV to summon the Client to appear before the courts of its place of residence and/or its registered office.